FAQ
Customs clearance can be a minefield of procedure and paperwork. Here we answer some of the most commonly asked questions on the process, to help ensure your shipment clears cost-effectively in the fastest timescale.
Do I need to advise the supplier how to prepare a shippers invoice?
Do I need to advise the supplier how to pack my parcel/consignment?
How will I know if I have to pay import duty and VAT?
Can I claim my VAT back if I'm not VAT registered?
How is the import duty and VAT calculated?
Will my parcel/consignment be insured?
Can I arrange to collect my own consignment from the airline or your warehouse ?
What do I do if my consignment is damaged on delivery?
Can I pay the driver on delivery?
What countries are part of the European Union?
Do I pay duty and VAT on a delivery from Europe ?
What constitutes a high value consignment?
How will I know when my consignment is customs cleared?
Can you store my goods until I am ready to take delivery or collect?
If I have a gift sent to me from overseas do I pay duty and VAT ?
How do I open an account with you?
What information will you need from me in order to get my material cleared through customs?
When will I need to go through the RED Channel?
My goods are not actually going to be with me when I arrive back in the UK What do I do?
What's The Latest Status on SAD Harmonisation
Importing Items Without a CE Certifcate
I want to import specialist cured meats from Eastern Europe: how does this get handled by Customs?
I do not have enough warehouse space to store my shipments: can you help me
I am importing a range of printers inks which may considered to be hazardous items.
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- Merchandise In Baggage
- Sea Freight
- Road Transport
- Break Bulk
- Distribution
Consultancy
Experienced customs specialists are available for consultancy assignments, to analyse and advise on your importation processes.
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